Question 1

What is SureShift's Zero-Gap Guarantee?

Accepted Answer

SureShift's Zero-Gap Guarantee is a contractual penalty clause written into the Service Agreement. If a confirmed shift goes unfilled due to SureShift's failure, a financial penalty is triggered automatically — the cost falls on SureShift, not on your home.

Question 2

Are SureShift workers on PAYE?

Accepted Answer

Yes. Every SureShift worker is directly employed by SureShift on PAYE. There are no umbrella companies, no self-employed contractors. Employer liability, tax and National Insurance sit with SureShift.

Question 3

How quickly can SureShift cover an emergency shift?

Accepted Answer

SureShift's target response time for unplanned absences is 4 hours. This is backed by 150% bench depth — 1.5 workers available per committed shift, versus the industry standard of 100–110%.

Question 4

How does SureShift verify DBS status?

Accepted Answer

SureShift checks every worker's DBS status via the Update Service before each placement. A written Compliance Summary is sent to the home confirming DBS status, right-to-work, safeguarding certification and all 12 required documents before the worker's first shift.

Question 5

Does SureShift cover nights and weekends?

Accepted Answer

Yes. SureShift provides scheduled and emergency cover across all shift patterns including nights, weekends and bank holidays.

Question 6

What types of children's care workers does SureShift place?

Accepted Answer

SureShift places Residential Support Workers, Senior Support Workers, and Support Leaders — all PAYE employed, DBS Update Service verified, with children's residential care experience only.

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